FAQ
Questions, answered plainly
Everything international guests usually ask before booking a car and driver in China. If your question is not here, message us and a person will answer.
Do your drivers really speak English?
Yes. Every driver assigned to an international booking speaks conversational English and is briefed on your itinerary before pick-up. If you need a driver with stronger business English for meetings, tell us when you enquire and we will arrange one.
How do I pay, and can I use a foreign card?
We confirm a fixed price before you book. Payment options include international bank transfer, PayPal and major credit cards where available, plus cash in CNY. We list the exact options in your quote so there are no surprises.
What is included in the price?
The quoted price covers the vehicle, the driver, fuel and standard tolls for the agreed itinerary. Parking fees, extra hours beyond the booked time, and meals or accommodation on overnight trips are listed separately in your quote.
Will someone meet me at the airport?
Yes. Your driver tracks your flight, waits in the arrivals hall with a name sign, and helps with luggage. A reasonable waiting window for delayed flights is included. Please send us your flight number when you book.
Can I book for just a few hours?
Yes. Hourly hire is available with a minimum booking period, and full-day hire is usually better value if you plan several stops. Ask us to price both options for your itinerary and we will tell you which is cheaper.
Do you provide child seats?
Yes, child and booster seats are available on request at no extra charge. Please mention the age and weight of each child when you enquire so we can fit the right seat before pick-up.
Can you take us outside Shanghai?
Yes. Suzhou, Hangzhou, Zhujiajiao and the Disney area are common day trips, and multi-day itineraries can be arranged with the same driver. Tell us where you want to go and we will confirm timings and price.
What if my plans change?
Tell us as early as you can. We can usually adjust pick-up times and routes at no cost, and our cancellation terms are set out in your quote and on our Terms page.
Do I need a Chinese SIM card or a local app?
No. You can reach your driver and our office by WhatsApp or email, and we confirm every detail in writing before pick-up. We are happy to help you set up local payment apps if you want them, but you do not need them to book with us.
Are you licensed and insured?
Yes. Bookings are handled by a licensed car rental operator with commercial vehicle insurance. We can share our business licence and insurance documents before you confirm a corporate booking.
Still have a question?
Email or WhatsApp us. A real person replies within 2 hours, every day.